Refund policy

Returns & Refunds

If something is wrong, we make it right. Within 30 days of delivery, we'll reprint or refund any item that arrives damaged, misprinted, or different from what you ordered — including personalized items when the error is ours.

How it works: email us at hello@thecoopclubco.com with your order number and a photo of the issue. We'll reply within 1 business day. No need to ship anything back.

Wrong size: we exchange apparel for a different size within 30 days if the item is unworn and unwashed. Contact us first; we'll send return instructions. Return shipping for size exchanges is covered by the customer; the replacement ships free.

Personalized items (coop signs, ornaments): because they are made specifically for you, we can't accept returns for changes of mind or for spelling entered at checkout. Please double-check names and years before ordering — we print exactly what you type.

Refunds go back to the original payment method within 5–10 business days after approval.

Lost in transit: if tracking shows no movement for 10 business days, contact us and we'll reship at no charge.